At Damian Style, we strive to ensure that you are satisfied with your purchase. This Returns & Refund Policy outlines the process for returning products and requesting refunds.
1. Eligibility for Returns
- Products must be returned within 7 days of delivery.
- Items must be unused, in their original packaging, and in the same condition as received.
- Damaged, defective, or incorrect items are eligible for return even if used.
2. How to Request a Return
- Contact us at [email protected] with your order details, including order number and reason for return.
- Our team will guide you through the return process and provide instructions for sending the item back.
3. Return Process
- Customers are responsible for returning products unless the return is due to a damaged, defective, or incorrect item.
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
4. Refunds
- Approved refunds will be processed using the same payment method as your order. Since we operate with cash on delivery, refunds will be issued via a mutually agreed method (bank transfer or cash refund upon delivery of the next order, depending on location).
- Refund processing may take 5–10 business days after approval.
5. Non-Returnable Items
- Products damaged due to misuse, negligence, or improper handling are not eligible for return or refund.
- Personalized or customized products may not be eligible for return unless defective or incorrect.
6. Contact Us
For any questions regarding returns or refunds, please reach out to [email protected]